Mexico: The only country in America that rated "very good" in Gartner's 30 Leading Locations for Offshore Services

Gartner has selected the top 30 countries for offshore services and rated each one according to 10 criteria.
Source: Mexico-IT.Net
Article: http://bit.ly/8sYNHF

Regional Summaries - Americas


Although only seven countries from the Americas appeared in the final list of 30, these countries are becoming (and, in some cases, already are) an attractive proposition for the largest buying market for offshore services — the U.S. Although only Canada was rated "excellent" for language (with fluent English and French), Latin American countries are able to leverage their Spanish-language skills increasingly in the U.S.; an increasing number of U.S. enterprises now require Spanish language from their providers for communication with parts of their workforce that speak Spanish as a first language.



Generally, a lack of government support to offshore initiatives has restricted development by countries in the Americas, with only Mexico rated "very good," although Brazil, Canada and Panama merited a "good" rating. Canada and Mexico also scored very well in the labor pool category; both of them placed higher than Brazil. The region performed creditably in terms of infrastructure, with Argentina and Panama being the only countries to rate lower than "good"; predictably, Canada was rated "excellent." In the educational system category, both Brazil and Costa Rica were only rated fair while Panama was rated "poor"; once more, Canada led the ratings.

The key evaluation criterion of cost was where Canada fared the worst ("fair") compared with "good" or "very good" ratings for all other countries in the region. However, Canada again led the rating for political and economic environment, cultural compatibility, global and legal maturity, and data and intellectual-property security and privacy. Argentina was rated less favorably than the rest for its political and economic environment. Brazil and Mexico were considered "very good" for cultural compatibility, and the Latin American countries all managed a solid "good" rating for global and legal maturity. As observed in other regions, data and intellectual-property security and privacy remains "work in progress" for many developing countries. Although Mexico is considered "very good," the other Latin American nations are only rated "fair" in our reports.







Table 1 provides a summary of Gartner's rating of Mexico, based on their 10 criteria.

Table 1. Mexico: Outsourcing Rating

Criterion

Rating
Language

Good
Government support

Very good
Labor pool

Very good
Infrastructure

Good
Educational system

Good
Cost

Very good
Political and economic environment

Good
Cultural compatibility

Very good
Global and legal maturity

Good
Data and intellectual property security and privacy

Very good

Source: Gartner (November 2008)
10 December 2008
Ian Marriott



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